Contact national contact point

If you have any questions, you can contact your national contact points. One of the advisors there will be able to answer your questions and guide you through the process of submitting your complaint.

The advisor can:

  • explain how this site works and what the dispute resolution bodies can do to help you
  • help you communicate with the trader and/or the dispute resolution body handling your complaint
  • help you submit your complaint (including which documents you need to attach to it)
  • give you general information on your rights as a consumer (or a trader)
  • advise you on other ways of resolving your dispute if this procedure doesn't work.