Contact national contact point
If you have any questions, you can contact your national contact points.
One of the advisors there will be able to answer your questions and guide you through the process of submitting your complaint.
The advisor can:
- explain how this site works and what the dispute resolution bodies can do to help you
- help you communicate with the trader and/or the dispute resolution body handling your complaint
- help you submit your complaint (including which documents you need to attach to it)
- give you general information on your rights as a consumer (or a trader)
- advise you on other ways of resolving your dispute if this procedure doesn't work.
National contact point - Austria
Gurglerstrasse 906456 Obergurgl
Austria
National contact point - Belgium
23, Boulevard de la liberté 1030- Bruxelles1030 Bruxelles
Belgium
National contact point - Bulgaria
Dragan Tzankov Str.BG-102 Sofia
Bulgaria
National contact point - Croatia
Erzsebet Ter 7-81051 Rijeca
Croatia
National contact point - Cyprus
Avenue Nicosia1507 Griva Dighenis
Cyprus
National contact point - Czech Republic
Senovazne namesti 1511000 Prague
Czech Republic
National contact point - Denmark
Vester VoldGade 891552 Copenhague
Denmark
National contact point - Estonia
Tallin avenue1230 Tallin
Estonia
National contact point - Finland
Eerikinkatu 2400100 Helsinki
Finland
National contact point - France
Bahnhofsplatz 377694 Kehl
Germany
National contact point - Germany
Wiener Platz 8 01 - Dresden01 Dresden
Germany
National contact point - Greece
Sami28080 Sami
Greece
National contact point - Hungary
Menesi ut4521 Budapest
Hungary
National contact point - Iceland
First Street 110000 Onecity
Iceland
National contact point - Ireland
35-39 Westmoreland StreetD2 Dublin
Ireland
National contact point - Italy
Parco Federico Fellini Rimini47921 Rimini
Italy
National contact point - Latvia
78 Balasta Dambis1048 Riga
Latvia
National contact point - Lithuania
Vilnius Street1234 Vilnius
Lithuania
National contact point - Luxembourg
Luxembourg Street1000 Luxembourg
Luxembourg
National contact point - Malta
St. George's Bay St. Julian'sSTJ3391 Malte
Malta
National contact point - Poland
Ul. Ordynacka 14 Warszawa, Poland212-225 Warsaw
Poland
National contact point - Portugal
R Outeirô 114785-172 ESPRELA
Portugal
National contact point - Romania
Bucharest Street2356 Bucharest
Romania
National contact point - Slovakia
Monkova dolina 475059 55 Zdiar
Slovakia
National contact point - Slovenia
Ilichova 511533 Ljubljana
Slovenia
National contact point - Spain
Avinguda del Mar 1608398 Santa Susanna
Spain
National contact point - Sweden
Hornsgatan 66B118 21 Stockholm
Sweden