Single Entry Point
The Single Entry Point is a team within the European Commission’s Directorate-General for Trade (DG Trade), under the authority of the Chief Trade Enforcement Officer. The Single Entry Point is the first point of contact for all EU stakeholders facing potential trade barriers in third countries, or non-compliance with sustainability rules related to trade and sustainable development or the Generalised Scheme of Preferences.
The Single Entry Point provides two complaint forms, one on market access/trade barriers and one on sustainability issues. A step-by-step guides you on how to complete them.
Want to make a complaint to the Single Entry Point and do not know where to start? Get in touch with us!
You can contact the Single Entry Point directly at trade-single-entry-point@ec.europa.eu. As part of the pre-notification process, the Single Entry Point can help you decide whether to make a complaint and, if necessary, guide you through the complaint process.
How does the Single Entry Point follow up on complaints?
Once your complaint has been received via the contact forms, the Single Entry Point will ensure a streamlined process for assessing your complaint. This includes an assessment of your issue by the relevant experts in DG TRADE, in coordination with other European Commission services and EU Delegations as appropriate. Once the assessment has been completed, the Single Entry Point will contact you directly to explain the outcome and possible follow-up.
